Return and refund policy

Last updated: March 19, 2025

At Trezyvo, we value our customers and aim to provide a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return policy subject to the terms and conditions below.

Returns

Our return policy lasts 30 days from the delivery date. If 30 days have passed since your item was delivered, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Certain products such as personal care items, intimate goods, perishable products, and gift cards are non-returnable.
A proof of purchase or order confirmation is required for all returns.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Returns must comply with Shopify’s and our partnering suppliers' policies, as we work with third-party companies to process orders.

Return Process

To initiate a return, follow these steps:

Contact our support team at support@trezyvo.com with your order details and the reason for return.
If your return request is approved, you will receive return instructions, including the return address.
Ship the item using a trackable shipping service. We are not responsible for lost or undelivered return packages.
Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved, refunds will be issued to the original payment method within 5-10 business days.
If you haven’t received a refund after 10 business days, please check with your bank or payment provider.
Shipping charges and applicable handling fees are non-refundable.
Shopify and third-party partners may impose additional refund policies, which may affect the processing time.

Exchanges

We replace items only if they are defective or damaged upon arrival. If you need an exchange, email us at support@trezyvo.com with supporting photos within 48 hours of delivery.

Order Cancellations & Modifications

Orders can be canceled or modified within 12 hours of placement. After this period, we cannot guarantee changes due to processing by our third-party suppliers.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or issue a refund as applicable.

Third-Party Services & Policies

Our website operates with the support of Shopify and other third-party suppliers. Certain products and return requests may be subject to their individual policies.
If a supplier's policy conflicts with ours, we will communicate any applicable conditions before processing your return or refund.

Contact Information

If you have any questions about our return and refund policy, feel free to contact us:

Email: support@trezyvo.com
Address: Saptarishi CHS, 400053 Mumbai, Maharashtra, India
Support Hours: Monday to Saturday (09:00 AM - 06:00 PM) (Email & Website Chat Support)

By purchasing from Trezyvo.com, you agree to our Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice.

Thank you for shopping with Trezyvo!